Cookie Policy
Last updated: November 30, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website remember information about your visit, such as your preferences and settings, to make your next visit easier and the site more useful to you.
2. How We Use Cookies
Our website uses minimal cookies to provide basic functionality. We do not use extensive tracking or advertising cookies. The cookies we use fall into the following categories:
3. Types of Cookies We Use
Essential Cookies (Strictly Necessary)
These cookies are required for the website to function properly and cannot be disabled. They include:
- Session cookies: To maintain your browsing session
- Security cookies: To protect against malicious activity
Legal basis: These cookies are strictly necessary and do not require consent under UK GDPR.
Functional Cookies
These cookies enable enhanced functionality and personalisation:
- Chat widget state: To remember if you've opened or closed the chat panel during your session
- Form data: To temporarily store form inputs if your session is interrupted
Legal basis: These cookies improve user experience and require consent.
Analytics Cookies (if applicable)
If we use analytics tools (such as Google Analytics), these cookies help us understand how visitors use our website:
- Pages visited and time spent on each page
- How you arrived at our site (e.g., search engine, direct link)
- Device and browser information
Note: Analytics data is anonymised and does not identify you personally. Legal basis: These cookies require consent.
4. Third-Party Cookies
Our website may set the following third-party cookies:
- OpenAI: Our AI chat widget may use cookies to maintain your chat session. See OpenAI's privacy policy for details.
5. Cookies We DO NOT Use
We do not use:
- Advertising or marketing cookies
- Social media tracking cookies (unless you explicitly share via social media buttons)
- Cross-site tracking cookies
6. Managing Cookies
Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- See what cookies are stored on your device
- Delete all or specific cookies
- Block cookies from specific websites
- Block all third-party cookies
- Clear all cookies when you close the browser
Here are links to cookie management guides for common browsers:
Impact of Disabling Cookies
If you disable cookies, some features of our website may not work properly:
- The chat widget may not remember your conversation within a session
- Contact forms may not save your progress if you navigate away
- We will not be able to track site usage to improve the service
7. Cookie Duration
The cookies we use have the following lifespans:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Typically expire after 1-12 months
8. Changes to This Cookie Policy
We may update this cookie policy to reflect changes in our use of cookies or legal requirements. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have questions about our use of cookies, please contact us via:
- Contact form on our homepage
- Email: email@glenrill.co.uk
10. More Information
For more information about cookies and how to manage them, visit: